FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

FAQ'S

Do you offer sizes other than what I can find in the print store? (Castle Mtn Prints)

Yes! If a size isn't available it is likely because that size would need the image to be cropped. Please use the contact form below to enquire about the size you would like.

What kind of Canvas wrap options do you offer? (Castle Mtn Prints)

For canvas wrap you have the option to choose from a mirrored, gallery, black or white wrap.

For a visual representation please scroll to the bottom of this page and click on "CANVAS OPTIONS".

Turnaround Time

Standard turnaround for print production (excluding shipping) is 10 days.

Do you offer a Rush Order? (Castle Mtn Prints)

Rush orders are possible if you are looking to get a print purchased and ordered as soon as possible for e.g. a gift, Christmas etc.

Rush orders are $50. Please use the contact form below to arrange a rush order.

Where do you ship to?

Currently shipping is only available within Canada.

If you see a photo you would like to get printed, and you are outside of Canada, please contact me to discuss printing options in your location.

Shipping Options

Your print will be shipped via either Canada Post, Purolator, or FedEx. Once your prints have been shipped you will receive an email with a tracking number.

Due to the Covid-19 pandemic, as well as flooding and road closures throughout British Columbia, delays in shipping should be expected.

Don't see a question you need answering?

Please contact me directly via the form below.